Refund policy

Refund & Cancellation Policy

This Refund and Cancellation Policy explains how you may cancel an order or request a return/refund for products purchased through our platform.

Order Cancellations

  • Cancellation requests will be accepted within 3 days of placing the order, only if the product has not yet been shipped.

  • If the order has already been shipped, is out for delivery, or the seller has begun processing the shipment, cancellation cannot be accepted.
    In such cases, you may reject the product at the time of delivery.

  • Perishable items (such as flowers or eatables) cannot be cancelled. However, refunds/replacements may be issued if the delivered product is proven to be of poor quality.

Return Policy (15 Days)

We offer a 15-day return policy, which means you have 15 days from receiving your order to request a return.

To be eligible:

  • The item must be in the same condition as received.

  • The item must be unused, unworn, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To initiate a return, contact us at support@sollitcare.com.
Returns must be sent only to the address provided after your return request is accepted.

Important:
Items sent back without requesting a return first will not be accepted.

Damaged, Defective, or Wrong Products

Please inspect your order upon delivery and contact us within 3 days if:

  • The item is defective or damaged, or

  • You received the wrong product.

The seller/merchant may inspect and verify the claim before approval.

If your product includes a manufacturer warranty, please contact the manufacturer directly for support.

Exchanges

The fastest way to exchange a product is to complete the return first.
Once your return is approved and processed, you may place a new order for the replacement item. 

  • Exchanges & Replacements will be delivered in 2–4 working days.

Refunds

Once we receive and inspect your returned product, we will notify you of approval or rejection.

  • If approved, refunds will be processed to your original payment method within 7–10 business days.

  • Your bank or card provider may take additional time to reflect the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@sollitcare.com.