Privacy policy

Privacy Policy

Last Updated: November 25, 2025

1. Introduction

This Privacy Policy describes how Sollit and its affiliates ("Sollit, we, our, us") collect, use, store, share, protect, or otherwise process your personal information when you visit or use our website https://sollitcare.com (“Platform”) and when you access any features, tools, products, or services made available through the Platform (“Services”).

Sollit operates this Platform, which is powered by Shopify. Shopify enables us to provide, secure, and enhance the Services. By accessing or using our Platform, you agree to be bound by this Privacy Policy, our Terms and Conditions, and other applicable policies.
If you do not agree, please discontinue use of the Platform.

We do not offer products or services outside India. Your personal data will primarily be stored and processed in India; however, Shopify or certain third-party service partners may process data in other countries as required to operate our Services.

2. Personal Information We Collect

“Personal information” refers to data that identifies, relates to, or can be associated with an individual. We may collect the following categories of data:

A. Information You Provide Directly

  • Name

  • Date of birth

  • Billing and shipping address

  • Email address

  • Phone number

  • Login information (username, password, security questions)

  • Identification documents (only when voluntarily provided)

  • Any information shared in customer support communications

B. Payment & Sensitive Personal Data

Collected with your consent, such as:

  • Credit/debit card details

  • UPI or bank account details

  • Payment confirmation details

  • Biometric data (such as facial features) only if you choose features requiring it

C. Automatically Collected Data

Through cookies, device usage, and browsing activity:

  • IP address

  • Browser and device details

  • Access times

  • Pages viewed, search terms used

  • Interaction and usage patterns

D. Transaction Information

  • Products viewed, added to cart, wishlist, purchased, returned, or exchanged

  • Order history and order preferences

E. Data From Third Parties

  • Logistics partners (shipping updates)

  • Payment partners

  • Marketing or analytics partners

  • Shopify (hosting, analytics, fraud prevention)

If a third-party partner collects data directly from you, their own privacy policies apply.

3. How We Use Your Personal Information

We use your information for the following purposes:

A. To Provide and Improve Our Services

  • Processing orders, payments, returns, and exchanges

  • Creating and managing accounts

  • Facilitating shipping and delivery

  • Personalizing recommendations and shopping experience

  • Managing customer interactions

  • Improving Platform features and usability

B. Marketing & Advertising

  • Sending promotional emails/SMS/notifications

  • Showing personalized ads on our Platform or other websites

  • Displaying product recommendations based on your activity

You may opt-out of marketing communications at any time.

C. Security & Fraud Prevention

  • Account authentication

  • Detecting illegal or fraudulent behavior

  • Securing payments and transactions

  • Investigating suspicious activity

D. Customer Support & Communication

  • Handling queries, support tickets, and feedback

  • Providing updates regarding your account or orders

E. Legal Compliance

  • Responding to legal requests

  • Complying with applicable laws and regulations

  • Enforcing our terms and policies

4. How We Share Personal Information

Your information may be shared under the following circumstances:

A. With Shopify

Shopify collects and processes personal data to:

  • Host the Platform

  • Secure and improve website performance

  • Support enhanced commerce features

Shopify may process this information in other countries.
You can read their privacy policy on the Shopify Consumer Privacy Portal.

B. With Third-Party Service Providers

Including:

  • Logistics/shipping partners

  • Payment processors

  • IT and cloud storage providers

  • Customer support tools

  • Marketing and analytics partners

C. With Business Partners and Affiliates

For providing joint services, marketing, or product fulfillment.

D. Legal & Compliance

We may disclose data to:

  • Law enforcement agencies

  • Government authorities

  • To comply with subpoenas, court orders, or legal requirements

E. Business Transfers

In case of a merger, acquisition, or bankruptcy.

5. Third-Party Websites

Our Platform may contain links to external sites.
We are not responsible for the privacy and security practices of these websites.
Please review their policies before sharing any information.

6. Children’s Data

Our Services are not intended for minors (under the age of majority).
We do not knowingly collect personal data from children.
If a child has provided information, contact us and we will delete it promptly.

7. Security Measures

We use reasonable administrative and technical safeguards to protect your data.
However, no system is fully secure, and transmission of information over the internet includes inherent risks.
Users are responsible for safeguarding their account credentials.

8. Data Retention & Deletion

We retain personal data only as long as required to:

  • Provide Services

  • Comply with legal obligations

  • Prevent fraud

  • Resolve disputes

Account Deletion

You may delete your account through your profile or by contacting us.
Deletion may be delayed if:

  • Orders are pending

  • Complaints, refunds, or disputes are active

We may retain anonymized data for analytics purposes.

9. Your Rights

Depending on applicable laws, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Update your information

  • Delete your data

  • Request data portability

  • Manage marketing preferences

You can exercise these rights through your account settings or by contacting us.

10. Consent

By using our Platform, providing information, or purchasing products, you consent to:

  • Collection, processing, and storage of your data

  • Receiving SMS, calls, emails, and notifications for service and marketing

You may withdraw consent by writing to us, but withdrawal is not retroactive and may limit available services.

11. International Data Transfers

Data processed by Shopify or select partners may be transferred to countries outside India.
Appropriate safeguards (such as contractual clauses) are used where required.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically.
Revised versions will be posted on the Platform with an updated “Last Updated” date.
We may provide additional notice where required by law.

13. Contact & Grievance Officer

Grievance Officer
Name: __Gaurav kumar________________________
Designation: ___FOUNDER_________________

Company: Sollit
Address: Sector 29, Faridabad, Haryana, 121002, India
Email: info@sollitcare.com
Phone: ____9220868800
Timing: Monday – Friday (9:00 AM – 6:00 PM)